RETURNS

Returns and complaints

A consumer who has concluded a distance contract has the right to withdraw from the contract without giving any reason by submitting a relevant statement in writing within 10 days (legal basis: Article 7(1) of the Act of March 2, 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271, as amended). This deadline is a deadline and counts from the date of delivery of the item, and when the contract concerns the provision of services - from the date of its conclusion. To meet this deadline, it is enough to send a statement before its expiry to the address of the Service Provider.
2. In the event of withdrawal from a distance contract, the contract is considered void. What the parties have provided is returned unchanged, unless a change was necessary within the limits of ordinary management.
3. The return should take place immediately, not later than within 14 days. The purchased goods should be returned to the address of the Service Provider, having previously contacted the seller: email sklep.margo.hupert@gmail.com
4. Pursuant to the Act, the possibility of return does not apply to: the provision of services started, with the consent of the Customer, before the expiry of the period referred to in art. 7 section 1, regarding audio and visual recordings and computer programs saved on carriers after the Customer has removed their original packaging, contracts for benefits for which the price or remuneration depends solely on price movements on the financial market, benefits with properties specified by the Customer in the submitted his order or services closely related to him, which due to their nature cannot be returned or the subject of which is subject to rapid deterioration, delivery of the press, services in the field of games and betting.

5. The refund will be made within 10 days to the bank account number indicated by the customer in the return form.

Article 8 Complaints procedure

1. The products have a manufacturer´s, importer´s or seller´s warranty valid in Poland. The warranty period for each product is listed in its description on the store´s website. The detailed terms of the guarantee are specified in the guarantee form issued by the guarantor. Most products have guarantees implemented directly by authorized service points of manufacturers. The exact addresses of service points can be found on the warranty cards attached to the products and on the manufacturers´ websites. The Customer may also carry out a complaint procedure under the Guarantee through the Seller.
2. Complaints should be submitted to the address of the Service Provider.
3. When submitting a complaint, the advertised product should be delivered to the Service Provider together with the proof of purchase and a completed complaint application, available at: .
4. The Service Provider will consider the complaint within 14 days from the date of submitting the complaint. If the complaint is considered in favor of the Customer, the service provider will repair or replace the advertised goods with new, full-fledged goods or return the value of the purchased goods.
5. If the goods are inconsistent with the contract, the Customer may request that they be brought into conformity with the contract by free repair or replacement with a new one, unless repair or replacement is impossible or requires excessive costs. When assessing the excess of costs, the value of the goods in accordance with the contract and the type and degree of non-compliance found are taken into account. (Act of 27 July 2002 on special conditions of consumer sales and on the amendment of the Civil Code).
6. The customer loses the rights specified in point 5 of this paragraph, if he does not notify the store of this fact within two months of finding the non-conformity of the goods with the contract. To meet the deadline, it is enough to send a notification before its expiry.